SUPPORT FOR

ORACLE DATABASE

Focus on your business and leave the rest to BraveSoft

Improved reliability and uptime is what you can expect from our U.S.-based DBA engineers to monitor, manage and resolve incidents 24×7 as well as responding to service requests, so you can focus on what matters. 

SUPPORTED DATABASE COMPONENTS

BraveSoft support for database licensees starting with Oracle 8i and includes the following:

Oracle SE, SE2, & EE

Oracle Exadata

Oracle RAC

Application Express

Advanced Compression

Provision & Patch Auto Pack

Partitioning

Active Data Guard

TDE, Advanced Compression

Database Diagnostics

OEM, Cloud Control

RMAN, DBCA, DUA, NetCA, OUISQL

Service Support Features

Few organizations have the right tools, people, and processes in-house to effectively manage their databases around-the-clock while proactively defending workloads against incidents or interruptions. Free yourself from the complexity of database management of Oracle with the benefits of a fully managed service support. Expect the full range of management of your database support needs so you can focus on your business.

Performance Management

Patching & Migration

O/S Configuration

Health Checks

Deployment & Scaling

Monitoring & Alerts

Backup Management

Proactive Support

Your database is the lifeblood of your organization. Regardless of industry or scale of operations, your capacity to continue doing business and scale up with process or user demands is directly impacted by the health of your database.

Our support goes beyond  the typical break/fix and up/down type issues. We include Tier 0-3 levels of support levels.  Expect day-to-day monitoring and maintenance of databases for more efficient and effective data usage. We include stability improvement,  performance tuning, compliance response, licensing reviews and scalability strategies to name a few to ensure that your database and associated applications are available 24/7.

Better Support Model

Our proactive database support services serves as an extension of your in-house IT team or replaces internal DBA activities altogether. You are assigned a primary DBA backed by team of DBAs, Tier-1 Frontline and an account manager, with advanced monitoring for critical metrics and trend analysis.

We tailor our support to meet your specific requirements as it relates your business and application requirements.  BraveSoft’s support solutions ensure solid response of incidents, change requests, service requests and tasks, with a focus on  customer service. Our value-add services means your  databases and data will be in good hands.

Advanced Monitoring

With our fully managed monitoring solution we provide customized alerts with thresholds tuning and metric capture for trending analytics all of your database technologies and its supporting infrastructure all in one place. We provide the ability to know when critical changes and incidents are occurring. and actively check common database and operating system metrics. We monitor integration availability and network endpoints that affect the database and applications. Your internal team will get access and see what we see per customized dashboards for a full view of your assets via a “single pane of glass”.

SLA Response for Severity Issues

1
Minute SLA for Severity 1 Incidents
1
Hour Regular Update Communications
1
Minute on Average Incident Response
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