You Depend on Software
We Deliver on Support
Complete end-to-end monitoring, management & maintenance of your software, infrastructure, private and public cloud
Reduce Costs
Cost savings focused on demand
Compliance
SOC2, PCI-DSS, HITRUST & HIPAA
Secure
Key access controls & best practices
Flexible
Contract model use of metrics & options
We Solve Your Toughest Challenges
Database Management
DBA teams providing 24/7 proactive database administration and emergency resolve for as Oracle, SQL-Server, MySQL, MariaDB, MongoDB, Postgres & Cloud RDS.
Proactive Monitoring
Managed advanced observability of your network, server, database, application, cloud and applications with event, alert thresholds with trend capture to support SLA response.
NOC-as-a-Service
Outsourced network operations services for Tier-1 support . Provides detection, escalation and resolving incidents. Around the clock surveillance and troubleshooting.
Cloud Services
Extensive experience in both public and private cloud management and operations, to ensure that your IT infrastructure is managed and operated efficiently.
Cloud Migration
Migrate your database data to the cloud with optimal security , stability and performance. including moving from one database to a different database, from on-premises to cloud.
Enterprise Applications
Full-solution expertise you need to optimize your application requirements per business requirements ranging from custom apps, data analytics, BI and data warehouse support.
Recovery Services
Aggregated solutions needed to easily manage backup workloads with secure and compliant infrastructure for (IaaS), disaster recovery (DRaaS), and backup as a service (BaaS).
3rd Party Maintenance
Proactive fault detection for hardware events for unmatched hardware support as your single source for data center hardware maintenance across a wide range of OEMs.
3rd Party Software Support
Support for Enterprise Software to reduce cost & extend the life with a designated expert team. Receive guaranteed immediate response for maintenance and cost reduction.
Support Services that Focus on Business Value
Clients are assigned a Primary Support Engineer, Backed by a Support Team, 24×7 NOC & Account Manager
Proven Track Record
18+ year track record of client success
Superior Support Service
Client focused services, centered on satisfaction
Data-Driven Operations
Decisions based on data to produce better results
Guaranteed P1 SLA
15-Minute Response SLA for Critical Priority 1 cases
Join clients across industries that have reduced costs and gained operational efficiencies
Energy & Utilities
Making changes in the legacy technology portfolio to better suit the goals of digital transformation. Solve problems and optimize mission-critical areas of a utility company’s operations.
Healthcare
Providing expertise to decision-makers who need technology solutions to overcome hurdles regarding cybersecurity, data governance, and interoperability.
Manufacturing
Simplicity makes it easier to take advantage of the software-as-a-service (SaaS) model, which allows organizations to procure increasingly complex functions on demand.
Banking
Reducing IT & technology support complexity and cost is a way of doing business right and it can differentiate your brand, reduce costs and increase efficiencies.
Financials
As the role of technology shifts, budgets and the investment process are subject to increased scrutinization—and are ripe for evolution.
Transportation & Logistics
Every dollar matters and to survive, they must effectively direct IT activities with the greatest impact.
Distribution & Wholesale
Get on board with a mindset for digitalization to define your future priorities with a strategy for digital success.
Government
Set milestones and goals as it relates to initiatives that support progress towards a more modern and effective government.
Pharmaceutical
Improving technology support to improve operational, compliance, clinical, regulatory, and financial performance.
A large percentage of IT budget is dedicated to keeping the lights on, leaving only small budget for innovative projects
Reduced support costs which in turn will allow you to implement other important IT initiatives