Multi-Platform Support
Guaranteed SLA Response
We guarantee a 10-minute response time for S1 critical incidents and priority 1 requests. On average, our response time is less than 4 minutes.
Security & Compliance
We assemble relevant certifications and attestations to design and validate our controls such as SOC2, PCI-DSS & HITRUST.
Predictable Pricing
We offer our partners a fixed, monthly cost unaffected by time spent managing your environment—no unexpected fees or variable monthly bills.
Enjoy expert-level database support
We’ll monitor your databases and resolve issues 24/7 so you can focus on what really matters. Our support is customized around your needs, giving you visibility into the health and operation of your databases at any time.
- Named primary DBA, backed by a team of DBAs
- Full monitoring of databases, operating system and associated applications
- Personalized support
- Dedicated chat channel and regularly scheduled meetings
- 10-minute SLA response and expedited issue resolution
- Proactive database management to provide the best running system
- Guidance for database cybersecurity and regulatory complianceÂ
With BraveSoft watching over your database systems, you can expect to reduce costs and spend less time worrying about stability and having the right coverage. Instead, you can focus on more important business goals. Our support model provides comprehensive support with services that deliver on value and consistent reliability.Â
We meet 100% of your database administration needs
Our Frontline Service Desk + DBA Engineer Support Teams follow a proven management structure to provide support of the database and its components. BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities – on-premises or in the cloud.
DBA support coverage provides the following:
Proven methodology for providing high-end administration support
Our model provides a standard that offers companies a way to reduce the cost of day-to-day monitoring, administration, and maintenance for databases.
The core service offering includes a dedicated Senior DBA resource. Our support model has 3 main pillars – the service desk, technical teams (server, database teams), applications & IT ops team.
We provide multiple ways to get access to our support team. Dedicated chat channel, case ticket portal and you can get in touch with service desk 24/7/365.
Reach us at: 1-877-734-2780
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We have certifications for:
- PCI DSS Level 1-Certified (Highest attainable) ƒÂ
- HITRUST CSF-Certified (Certified for HIPAA Compliance) ƒÂ
- SSAE16 SOC 2 Type II Compliance