Database Managed Services
We always have eyes on your applications & databases 24/7/365
15-minute SLA Response
Guaranteed 15-minute SLA response time for S1 critical incidents. Our average response time is less than 5 minutes. Incidents from alerts are responded to, investigated and escalated.
Primary DBA Engineer
Assigned a primary support DBA, backed by a team of DBA's, account manager with regular communication for activity reviews and knowledge sharing.
100% U.S. Onshore
Providing you with the peace of mind that your business is in skilled hands that are familiar with your companies compliance and regulations.
Rapid Onboarding
We managed the setup, asset capture, knowledge transition, monitoring deployment and ongoing project management of the onboarding process which averages about 1-3 days to gain 100% support.
Partner, Not Just a Vendor
Views us as an extension of your team and IT group. We blend in with your support structure with goals to optimize your data centric operations.
Tiered Delivery Model
Our support model has L0, L1, L2, L3 will reduce operational disruptions with skilled engineers, who are experts in managing database technologies.
Multi-Platform Support
Enjoy direct access to expert-level database support.
With BraveSoft watching over your systems, you can reduce costs and spending time worrying about keeping the lights on. Instead, you can focus your attention on internal projects and more important business goals.
- Named Primary Support Engineer
- Backed by a team of Engineers
- Personal Support
- Expedited issue resolution
- Proactive Support Activities
- Knowledge capture of user’s application and environment
Going on 18+ years providing managed services, we have been building and maintaining a team of expert database engineers with a vast database technology experience, with a focus on efficient delivery. Our support model provides comprehensive support with services that deliver on value and consistent reliability. We help you take full advantage of our software investment because we know your business success depends on it.
Proven methodology for providing high-end administration support
Since its launch in 2002, BraveSoft managed database services has defined a standard that offers companies a way to reduce the cost of day-to-day monitoring and maintenance of databases such as Oracle, SQL-Server, MariaDB, MySQL, AWS RDS and PostgreSQL.
The core service offering includes dedicated Senior DBA resources, a single point-of-contact for support questions, best-of-breed third party monitoring tools and analytics, as well as case tracking and proactive system audits
Our monthly service provides 24/7 onshore support, in-house resource, and provides direct contact with your primary and on-call DBAs to ensure success.
We provide multiple ways to get access to our support team. Dedicated chat channel, case ticket portal and you can get in touch with service desk 24/7/365.
Reach us at: 1-877-734-2780
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We have certifications for:
- PCI DSS Level 1-Certified (Highest attainable)
- HITRUST CSF-Certified (Certified for HIPAA Compliance)
- SSAE16 SOC 2 Type II Compliance
Fully Managed Database Support
Our Frontline Service Desk + DBA Engineer Support Teams emphasize on following a defined step-by-step process of support of the database and its components. Supporting over a 1,000 databases, BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities – on-premises or in the cloud.E
DBA support & collaboration tasks we provide.