Database Managed Services

We always have eyes on your applications & databases 24/7/365

15-minute SLA Response

Guaranteed 15-minute SLA response time for S1 critical incidents. Our average response time is less than 5 minutes. Incidents from alerts are responded to, investigated and escalated.

Primary DBA Engineer

Assigned a primary support DBA, backed by a team of DBA's, account manager with regular communication for activity reviews and knowledge sharing.

100% U.S. Onshore

Providing you with the peace of mind that your business is in skilled hands that are familiar with your companies compliance and regulations.

Rapid Onboarding

We managed the setup, asset capture, knowledge transition, monitoring deployment and ongoing project management of the onboarding process which averages about 1-3 days to gain 100% support.

Partner, Not Just a Vendor

Views us as an extension of your team and IT group. We blend in with your support structure with goals to optimize your data centric operations.

Tiered Delivery Model

Our support model has L0, L1, L2, L3 will reduce operational disruptions with skilled engineers, who are experts in managing database technologies.

Multi-Platform Support

Enjoy direct access to expert-level database support.

With BraveSoft watching over your systems, you can reduce costs and spending time worrying about keeping the lights on. Instead, you can focus your attention on internal projects and more important business goals.

  • Named Primary Support Engineer
  • Backed by a team of Engineers
  • Personal Support
  • Expedited issue resolution
  • Proactive Support Activities
  • Knowledge capture of user’s application and environment

Going on 18+ years providing managed services, we have been building and maintaining a team of expert database engineers with a vast database technology experience, with a focus on efficient delivery. Our support model provides comprehensive support with services that deliver on value and consistent reliability. We help you take full advantage of our software investment because we know your business success depends on it.

Proven methodology for providing high-end administration support

Since its launch in 2002, BraveSoft managed database services has defined a standard that offers companies a way to reduce the cost of day-to-day monitoring and maintenance of databases such as Oracle, SQL-Server, MariaDB, MySQL, AWS RDS and PostgreSQL.

Dedicated Senior DBAs with more than 8+ years of experience

The core service offering includes dedicated Senior DBA resources, a single point-of-contact for support questions, best-of-breed third party monitoring tools and analytics, as well as case tracking and proactive system audits

Our monthly service provides 24/7 onshore support, in-house resource, and provides direct contact with your primary and on-call DBAs to ensure success.

We provide multiple ways to get access to our support team. Dedicated chat channel, case ticket portal and you can get in touch with service desk 24/7/365.

Reach us at: 1-877-734-2780

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We have certifications for:

  • PCI DSS Level 1-Certified (Highest attainable) ƒ 
  • HITRUST CSF-Certified (Certified for HIPAA Compliance) ƒ 
  • SSAE16 SOC 2 Type II Compliance

Fully Managed Database Support

Our Frontline Service Desk + DBA Engineer Support Teams emphasize on following a defined step-by-step process of support of the database and its components. Supporting over a 1,000 databases, BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities  – on-premises or in the cloud.E

DBA support & collaboration tasks we provide.

Incidents, alerts and notifications response
100%
Root cause analysis on recurring issues
100%
Performance Tuning
100%
Upgrades & Patching
100%
Migration & Database refreshes
100%
Backup & Recovery
100%
Disaster & Recovery
100%
Database configuration & validation
100%
Monitor & troubleshoot scheduled jobs
100%
Proactive space/growth management
100%
Execute and verify DDL/DML/scripts
100%
Clustering and replication strategy
100%
HA and scalability improvements/strategy
100%
Strategize and consult on architecture and features
100%

What Our Clients Have to Say

"Reliable support and quick response. Their database knowledge is extreme and support model is a win for our needs. We will continue to use them for our database management needs."
Roger Hardgrove
CIO
"BraveSoft is your one-stop shop for a secure, fully managed support solution no matter what your database needs are. It's nice to know they have us covered 24/7"
Steve George
VP of IT
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