Database Managed Services

We always have eyes on your databases 24/7

Multi-Platform Support

Guaranteed SLA Response

15-minute SLA Response Guaranteed for S1 critical incidents and priority 1 requests. Average response time is less than 5 minutes

Security & Complaince

We assemble relevant certifications and attestations to design and validate our controls such as SOC2, PCI-DSS & HITRUST

100% U.S. Based Staff

Services provided by a US-based staff, and 24x7 guaranteed live support. Providing you with the peace of mind with trusted support

Enjoy expert-level database support

We’ll monitor your databases and resolve issues 24/7 so you can focus on what really matters. Our support is customized around your needs, giving you visibility into the health and operation of your databases  at any time.

  • Named primary DBA, backed by a team of DBAs
  • Full monitoring of databases, operating system and associated applications
  • Personalized support
  • Dedicated chat channel and regularly scheduled meetings
  • 15-minute SLA response and expedited issue resolution
  • Proactive database management to provide the best running system
  • Guidance for database cybersecurity and regulatory compliance 

With BraveSoft watching over your database systems, you can expect to reduce costs and spend less time worrying about stability and having the right coverage. Instead, you can focus on more important business goals.  Our support model provides comprehensive support with services that deliver on value and consistent reliability. 

We meet 100% of your database administration needs

Our Frontline Service Desk + DBA Engineer Support Teams on follow a proven management structure to provide support of the database and its components. BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities  – on-premises or in the cloud.

DBA support coverage provides the following:

Incidents, alerts and notifications response
100%
Root cause analysis on recurring issues
100%
Performance Tuning
100%
Upgrades & Patching
100%
Migration & Database refreshes
100%
Backup & Recovery
100%
Disaster & Recovery
100%
Database configuration & validation
100%
Monitor & troubleshoot scheduled jobs
100%
Proactive space/growth management
100%
Execute and verify DDL/DML/scripts
100%
Clustering and replication strategy
100%
HA and scalability improvements/strategy
100%
Strategize and consult on architecture and features
100%

Proven methodology for providing high-end administration support

Our model has provides a standard that offers companies a way to reduce the cost of day-to-day monitoring, administration and maintenance for databases.

Dedicated Senior DBAs with more than 8+ years of experience

The core service offering includes a dedicated Senior DBA resource. Our support model has 3 main pillars – the service desk, technical teams (server, database teams), applications & IT ops team.

We provide multiple ways to get access to our support team. Dedicated chat channel, case ticket portal and you can get in touch with service desk 24/7/365.

Reach us at: 1-877-734-2780

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We have certifications for:

  • PCI DSS Level 1-Certified (Highest attainable) ƒ 
  • HITRUST CSF-Certified (Certified for HIPAA Compliance) ƒ 
  • SSAE16 SOC 2 Type II Compliance

What Our Clients Have to Say

"Reliable support and quick response. Their database knowledge is extreme and support model is a win for our needs. We will continue to use them for our database management needs."
Roger Hardgrove
CIO
"BraveSoft is your one-stop shop for a secure, fully managed support solution no matter what your database needs are. It's nice to know they have us covered 24/7"
Steve George
VP of IT
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