SUPPORT FOR

AWS Relational Database Service (RDS)

Focus on your business and leave the rest to BraveSoft

Improved reliability and uptime is what you can expect from our U.S.-based DBA engineers to monitor, manage and resolve incidents 24×7 as well as responding to service requests, so you can focus on what matters. 

SUPPORTED AWS RDS COMPONENTS

BraveSoft provides supports AWS RDS DB Engines and strategies for Cloud Migrations

Amazon Aurora

RDS for Oracle

RDS for MySQL

RDS Read Replicas

Amazon Redshift

RDS for SQL-Server

AWS Management Console

Amazon RDS Security

RDS for MariaDB

RDS for Postgres

Amazon RDS API

RDS database performance

Service Support Features

Few organizations have the right tools, people, and processes in-house to effectively manage their databases around-the-clock while proactively defending workloads against incidents or interruptions. Free yourself from the complexity of database management of AWS RDS with the benefits of a fully managed service support. Expect the full range of management of your database support needs so you can focus on your business.

Performance Management

Data Migration

AWS Console Manament

Health Checks

Deployment & Scaling

Cloudwatch Alerts / Metrics

Backup Management

Proactive Support

Your database is the lifeblood of your organization. Regardless of industry or scale of operations, your capacity to continue doing business and scale up with process or user demands is directly impacted by the health of your database.

Our support goes beyond  the typical break/fix and up/down type issues. We include Tier 0-3 levels of support levels.  Expect day-to-day monitoring and maintenance of databases for more efficient and effective data usage. We include stability improvement,  performance tuning, compliance response, licensing reviews and scalability strategies to name a few to ensure that your database and associated applications are available 24/7.

Better Support Model

Our proactive database support services serves as an extension of your in-house IT team or replaces internal DBA activities altogether. You are assigned a primary DBA backed by team of DBAs, Tier-1 Frontline and an account manager, with advanced monitoring for critical metrics and trend analysis.

We tailor our support to meet your specific requirements as it relates your business and application requirements.  BraveSoft’s support solutions ensure solid response of incidents, change requests, service requests and tasks, with a focus on  customer service. Our value-add services means your  databases and data will be in good hands.

Advanced Monitoring

With our fully managed monitoring solution we provide customized alerts with thresholds tuning and metric capture for trending analytics all of your database technologies and its supporting infrastructure all in one place.

We support  monitoring AWS metrics from Amazon to  monitor critical infrastructure performance metrics and built out dashboards that show the data critical to your IT Operations.  Full view of CloudWatch metrics through Amazon’s API from within to alert on , compare with metrics from your data center and more.

Your internal team will get access of a customized dashboards for a full view of your AWS environment via a “single pane of glass”.

SLA Response for Severity Issues

1
Minute SLA for Severity 1 Incidents
1
Hour Regular Update Communications
1
Minute on Average Incident Response
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