Outsourced NOC Support

We Monitor, Detect, Diagnose, Escalate and Fix IT Infrastructure Outages.

100% U.S. Based Staff

Onshore team to monitor and response to critical events and provide actionable insights to increase your uptime.

Custom Escalation Protocols

We capture proper protocol and channels for deep expertise on diagnosing the. issues to escalate for resolve.

Service Level Management

ITIL-aligned approach to service level management to meet service level agreements (SLA).

Monitoring & Observability

Gain visibility into the entire area of your business’s applications and infrastructure. Collect spanning logs, events & metrics.

24x7 Issue Triage

Dedicated team that put experience and best practices. Advanced incident management at Tier 1-only service levels​

Asset Management

We build asset lifecycle management into your SLAs and account management process.

Monitor

Detect

Diagnose

escalate

Fix

24/7/365 Support Operations

Our proactive support will drive 99.999% uptime for a stable environment with true 'around the clock' service.

Eliminate inefficiencies and self-support costs

Our Frontline Service Desk + DBA Engineer Support Teams emphasize on following a defined step-by-step process of support of the database and its components. Supporting over a 1,000 databases, BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities  – on-premises or in the cloud.

With our outsourced NOC-as-a-Service we provide.

Incidents, alerts and notifications response
100%
Root cause analysis on recurring issues
100%
Custom Escalation Protocols
100%
Asset Management
100%
Hardware & software audits
100%
Backup Monitoring
100%
Network Monitoring
100%
Service Monitoring
100%
Database Monitoring
100%
Hardware Monitoring
100%
Storage Monitoring
100%
Application Monitoring
100%
Website Monitoring
100%
Firewall & Router Monitoring
100%

Complete, end-to-end monitoring and response of networks and the latest technologies

Since its launch in 2002, BraveSoft managed NOC services allow you to leave the incident monitoring, reporting, and remediation to our 24/7 Tier-1 support team.

Our technical teams keep a watchful eye over the endpoints that we monitor and manage

The core service offering includes fully staffed 24/7 resources, best-of-breed advanced monitoring tools and analytics, as well as case tracking and proactive system audits.

We monitor servers, websites, databases, routers, switches and other applications. When an incident or event happens, for example a network is unreachable, database or server is down, our monitors send a notification alarm to the NOC team.. Then we react immediately, sometimes following procedures we fix the issue ourselves and in other cases we call the our customer’s engineer and inform about the issue.  We are proactive and through monitoring and analysis prevent future problems

  • Improved productivity
  • Reduced IT costs
  • Improved IT services
  • Better customer satisfaction 
  • Improved delivery of third-party services
  • Mitigating risk, disruption, and failure 

.

We have certifications for:

  • PCI DSS Level 1-Certified (Highest attainable) ƒ 
  • HITRUST CSF-Certified (Certified for HIPAA Compliance) ƒ 
  • SSAE16 SOC 2 Type II Compliance

What Our Clients Have to Say

"Reliable support and quick response. Their database knowledge is extreme and support model is a win for our needs. We will continue to use them for our database management needs."
Roger Hardgrove
CIO
"BraveSoft is your one-stop shop for a secure, fully managed support solution no matter what your database needs are. It's nice to know they have us covered 24/7"
Steve George
VP of IT
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