Outsourced NOC Support
We Monitor, Detect, Diagnose, Escalate and Fix IT Infrastructure Outages.
100% U.S. Based Staff
Onshore team to monitor and response to critical events and provide actionable insights to increase your uptime.
Custom Escalation Protocols
We capture proper protocol and channels for deep expertise on diagnosing the. issues to escalate for resolve.
Service Level Management
ITIL-aligned approach to service level management to meet service level agreements (SLA).
Monitoring & Observability
Gain visibility into the entire area of your business’s applications and infrastructure. Collect spanning logs, events & metrics.
24x7 Issue Triage
Dedicated team that put experience and best practices. Advanced incident management at Tier 1-only service levels
Asset Management
We build asset lifecycle management into your SLAs and account management process.
Monitor
Detect
Diagnose
escalate
Fix
24/7/365 Support Operations
Our proactive support will drive 99.999% uptime for a stable environment with true 'around the clock' service.
Eliminate inefficiencies and self-support costs
Our Frontline Service Desk + DBA Engineer Support Teams emphasize on following a defined step-by-step process of support of the database and its components. Supporting over a 1,000 databases, BraveSoft provides 24×7 comprehensive, proactive, expert support for all database management activities – on-premises or in the cloud.E
With our outsourced NOC-as-a-Service we provide.
Complete, end-to-end monitoring and response of networks and the latest technologies
Since its launch in 2002, BraveSoft managed NOC services allow you to leave the incident monitoring, reporting, and remediation to our 24/7 Tier-1 support team.
The core service offering includes fully staffed 24/7 resources, best-of-breed advanced monitoring tools and analytics, as well as case tracking and proactive system audits.
We monitor servers, websites, databases, routers, switches and other applications. When an incident or event happens, for example a network is unreachable, database or server is down, our monitors send a notification alarm to the NOC team.. Then we react immediately, sometimes following procedures we fix the issue ourselves and in other cases we call the our customer’s engineer and inform about the issue. We are proactive and through monitoring and analysis prevent future problems
- Improved productivity
- Reduced IT costs
- Improved IT services
- Better customer satisfaction
- Improved delivery of third-party services
- Mitigating risk, disruption, and failure
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We have certifications for:
- PCI DSS Level 1-Certified (Highest attainable)
- HITRUST CSF-Certified (Certified for HIPAA Compliance)
- SSAE16 SOC 2 Type II Compliance