SUPPORT FOR

ORACLE BI & Data Warehousing

Developing elegant reporting solutions. Derive valuable insights and drive business change.

Design, develop, and document data warehouse databases. Design, develop and document dashboards, reports and analytical tools.  Design, code, test, debug and document ETL modules and processes. Provide technical assistance to users and monitor performance of BI systems

Service Support Features

As an Oracle Business Intelligence Enterprise Edition (OBIEE) developer and administration support, we design, develop, and implement business solutions using OBIEE. We interact with both department heads and stakeholders who to provide expertise to create new programs or integrate an application with existing systems. We assess the needs and goals of of your organization, and develop the appropriate solutions. Collaborating with data teams to deliver results.

Performance Management

Patching & Migration

Configuration Management

Health Checks

Deployment & Scaling

Monitoring & Alerts

Backup Management

SUPPORTED ORACLE BI / DWH COMPONENTS

BraveSoft support includes the following:

OBIEE

Oracle Data Integrator

PL/SQL ETL

Oracle Analytics Cloud

Oracle Essbase

Materialized Views

Oracle Fusion Analytics

Oracle Analytics Server

BI Publisher / Reports

Proactive Support

Your data is the lifeblood of your organization. Regardless of industry or scale of operations, your capacity to continue doing business and scale up with process or user demands is directly impacted by the health of your database.

Our support goes beyond  the typical break/fix and up/down type issues. We include Tier 0-3 levels of support levels.  Expect day-to-day monitoring and maintenance of databases for more efficient and effective data usage. We include stability improvement,  performance tuning, compliance response, licensing reviews and scalability strategies to name a few to ensure that your database and associated applications are available 24/7.

Better Support Model

Our proactive database support services serves as an extension of your in-house IT team or replaces internal DBA activities altogether. You are assigned a primary DBA backed by team of DBAs, Tier-1 Frontline and an account manager, with advanced monitoring for critical metrics and trend analysis.

We tailor our support to meet your specific requirements as it relates your business and application requirements.  BraveSoft’s support solutions ensure solid response of incidents, change requests, service requests and tasks, with a focus on  customer service. Our value-add services means your  databases and data will be in good hands.

Advanced Monitoring

With our fully managed monitoring solution we provide customized alerts with thresholds tuning and metric capture for trending analytics all of your database technologies and its supporting infrastructure all in one place. We provide the ability to know when critical changes and incidents are occurring. and actively check common database and operating system metrics. We monitor integration availability and network endpoints that affect the database and applications. Your internal team will get access and see what we see per customized dashboards for a full view of your assets via a “single pane of glass”.

SLA Response for Severity Issues

1
Minute SLA for Severity 1 Incidents
1
Hour Regular Update Communications
1
Minute on Average Incident Response
Scroll to Top