REMOTE DBA SERVICE PLANSWe Manage Your Databases, So You Can Focus On Your Business

Business Care

Business Basic - 24x7, M-F, 60 min Response

Business Care provides comprehensive database support during standard business hours (5x9). Business Care includes 60 minute response, continuous monitoring and telephone technical support.

Mission-Critical

Premium Support - 24x7, 7 days, 15 min Response

Mission-Critical Support is the highest level of service from BraveSoft. This plan is designed specifically for complex, mission critical requirements to move from reactive, break fix support to proactive support.

Service Offering Features Business Care Mission Critical
Support Hours 7am-7pm Coverage 24x7 Coverage
Days of Support Mon-Fri Coverage 7 days per week Coverage
Response Time (Notification) 60 minutes 5 - 15 minutes *
iBST Monitoring and Alert Response 24x7, 365 24x7, 365
iBST Reports - Activity journal, Trending, Database Statistics 24x7, 365 24x7, 365
Proactive Maintenance Yes Yes
Upgrades & Patches Yes Yes
Health Check / System Reviews Yes Yes
iBST Tracking Portal Yes Yes
Preventive Maintenance Yes Yes
Component Monitoring (such as o/s, applications, network) Yes Yes
Secure, Remote Access Yes Yes
Assigned Primary DBA Contact Yes Yes
Monthly - Quarterly reviews to analyze trends Yes Yes
Assigned Primary Technical DBA Contact Yes Yes
Designated Account Manager Yes Yes
Secure VPN site-to-site Tunnel Yes Yes

Assigned Primary and Secondary DBA

You will have contact with a designated professional who is familiar with your infrastructure and business goals.

Supported Systems

Oracle 8, 9i, 10g & 11g; EBS 11i/12g; MSSQL 2000, 2005 & 2008; MySQL; RedHat Linux; Unix; Windows 2003