How We Support YouWe Take the Worries Out of Database Management

How Does BraveSoft Remote DBA Work?

A lot goes into implementing our services. As with all businesses, success in delivering Remote DBA services begins with a well-researched and well-executed plan.

  • Team Introductions & Transitioning - At the beginning of an engagement, BraveSoft team members are introduced to key stakeholders and your IT staff associated with your databases and applications. We validate the engagement scope and confirm your service expectations by analyzing your database requirements. In collaboration with you, we will gain an understanding of your organization's applications and processes, so that we can effectively administer your databases remotely.

  • Establish a Secure VPN Encrypted Tunnel - We will implement Cisco's secured VPN tunnel to connect your site to our headquarter data center. Cisco provides advanced encryption to secure information in transit and is the premier solution for permanent VPN connections. Additionally our service meets rigorous industry standards like SAS 70 Type II & PCI DSS requirements. During this phase we will confirm we have the proper access to your databases and systems.

  • Setup Monitoring and Provide Access to our Communication Tools - Database stability and reliability is the most important factor in any company's database success. The task of keeping your databases dynamic and accessible 24/7 requires a responsive team of experts backed by complex monitoring tools. Our monitoring system checks the health and thresholds of your system and the communications channel to the BraveSoft Remote-DBA team center.

  • Assessment of Database & Security Audit - When monitored statistics are out of tolerance or a monitored system is down, an alert is automatically generated. A Remote-DBA database specialist will notify you of any critical issues and will work with you to a resolution. If non-critical issues are discovered, they will be documented and discussed with you. Your Remote-DBA database specialist will review past and present operational and performance data for operational trend analysis identification.

  • Backup & Recovery - A database backup and recovery is a top priority for us because its one of the most important tasks associated with a database environment. Our team will ensure that solid backup plan is being executed and scheduled. We ensure that a database recovery is possible should a failure occur. We minimize the mean-time-to-recovery (MTTR).

  • Proactive Administration 24x7, 365 - By now BraveSoft is in full force with database management of your systems. We ensure optimization and best practices by being proactive in our administration and monitoring of your database(s). We prefer to be proactive rather than be reactive, but are prepared to respond to any emergencies and "priority one" requests. Our automated processes and well-defined procedures ensures solid support.